Effective 11/05/2026
Common Rise Creative Solutions LLC operates MyLobi. This policy explains how we handle personal information when you visit mylobi.com, create a membership, build or play a Lobiboard, connect a social account, or contact us.
Connecting Facebook or Instagram for signage authorizes MyLobi to request the permissions shown by Meta. Depending on the account and permissions, MyLobi receives account or Page identifiers, account names, access tokens, and supported post data such as post identifiers, captions, timestamps, links, images, and videos. We use access tokens to maintain the connection and fetch authorized content. We use and cache post data and media to let you select content, automatically populate or refresh social slides, and play your boards. The social feed connection is separate from any third-party sign-in you choose to use. If you use third-party sign-in, we receive the profile information the provider shares to create or authenticate your MyLobi account.
We use Meta platform data to provide the connected features you authorize. We do not sell Meta platform data or use it for advertising. Meta processes information under its own Privacy Policy.
Go to My Account and disconnect the relevant Facebook or Instagram account in the social connections area. This stops future refreshes from that connection and removes its stored connection and cached posts and media from MyLobi’s active social cache. You can also revoke MyLobi’s access in Meta’s settings. Revoking a connection or deleting MyLobi’s copy does not delete the original posts from Facebook or Instagram.
To request deletion of Meta data or your MyLobi account, use the contact form on mylobi.com. Use the email associated with your account and identify the account or connection you want removed. We may verify your identity before acting. We will promptly process verified Meta data deletion requests under applicable platform requirements. Tell us if the data still appears on a saved or published board so we can locate and address it. Local downloads or copies already made by others may remain outside our control. Canceling a paid subscription and requesting account deletion are separate actions.
We share information as needed with providers who host and maintain the site, process payments, deliver service emails, or help us support and secure MyLobi. Connected social and embedded video providers may receive information when you authorize a connection or load their content. For example, loading a third-party video may send the viewer’s IP address and browser details to the video provider, which may use cookies under its own policy. Links and QR codes may direct viewers to destinations that have their own privacy practices.
We may disclose information when legally required or when needed to protect rights, investigate abuse, or respond to security incidents. Any disclosure of Meta platform data is subject to applicable platform requirements.
We retain account and Lobiboard information as needed to provide MyLobi. We keep support and transaction records as needed to troubleshoot issues, resolve disputes, protect the service, and meet accounting and legal obligations.
When you disconnect Facebook or Instagram, we remove the active connection and its cached content as described above. We handle deletion requests under applicable law and platform requirements. We may retain certain records when required by law.
Our hosting provider creates daily backups so we can restore the service if data is lost or the site is disrupted. Information deleted from the live site may remain in existing backups until those backups expire. We use web access logs and, when enabled, server error logs to operate the site, troubleshoot problems, and investigate security incidents.
We use safeguards designed to protect the information we handle, including encrypting stored social connection credentials. Keep your login credentials secure and share published playback links only with people you want to be able to view the board.
You can update your profile, manage your membership, and disconnect social accounts in My Account. You can use the unsubscribe link in marketing messages, where offered. We may still send essential account, billing, and security messages.
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, or to object to or limit certain uses. Contact us through mylobi.com to make a request or ask about an applicable appeal process. MyLobi accounts are intended for adults and the service is not directed to children under 13.
We will post changes on this page and provide additional notice when required. For privacy questions and requests, contact Common Rise Creative Solutions LLC through the contact form on mylobi.com.
